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FAQs

Anwsers to our most common questions

The last day to have your tabs/caps postmarked by is September 30th, 2019. Last day to place your order is December 1st, 2019. No exceptions.
Can tabs, cap cans, and bottle caps from all Monster Energy®, Java Monster®, Monster Hydro®, and Muscle Monster® products will be accepted. Tabs from Non-Monster Energy products will not be accepted.
Required tabs/caps amounts vary per item. Please view "The Vault" page to see a list of items with respective tab/cap values. Additionally, a single Tab and Cap have an equal value of 1.
You must create an account, and then mail in your tabs/caps. Tabs/caps balance must appear in your account before placing an order.
All orders and payments must be made through our website: www.monsterenergy.com which will direct you to a landing page for the Unlock the Vault program website.
Tabs/caps are to be sent to the following address:
Monster Energy Company
1 Monster Way
ATTN: Unlock The Vault
Corona, CA 92879
Please place the qualifying tabs/caps in a Padded Envelope (do not use a regular envelope because it will tear and tabs will be lost), insert the downloadable PDF order form, fasten the mailing label to the envelope, and ship it. Monster is not responsible for lost or missing packages, late, damaged, misdirected, incomplete, incorrect, illegible, or postage-due requests for mail. Monster is also not responsible for lost or missing tabs/caps.
We will credit your qualifying tabs/caps to your account within 2 weeks of receiving your physical tabs/caps.
Monster:
- For women, the T-shirts/Hoodies will range from XS-2XL.
- For men, the T-shirts/Hoodies will range from S-3XL.
- The Gronk Jersey will range from S-3XL.
- The flat-bill and curve-bill hats are one size fits all snapback.
- Beanies and Socks are also one size fits all.
Java:
- The Men’s Tee includes: S, M, XL, 2XL.
- The Women’s V-Neck includes: L, XL, 2XL.
- The Women’s Tank includes: M, L, XL, 2XL.
- The Men’s Zip-Up includes: S, M, XL, 2XL.
- The Women’s Zip-Up includes: S-2XL.
- The Unisex Bomber Jacket includes: S-2XL.
You are responsible for pre-paid shipping and handling costs per Monster item (cost varies per item), which you must pay online by Visa or MasterCard credit card or by PayPal when you place your order. Pre-paid cards are not accepted. No refunds or exchanges will be accepted.
Shipping & Handling payments must be made through our website by Visa or MasterCard credit card or by PayPal when you place your order. Cash, Checks, and Pre-paid cards are not accepted.
There is a limit of five (5) Monster Gear items per order; There is also a limit of five (5) orders per account during the Promotional Period.
Please allow approximately eight (8) to ten (10) weeks for delivery after your valid online order is placed.
The last day to have your tabs/caps postmarked by is September 30th, 2019. Last day to place your order is December 1st, 2019. No exceptions.
This is a limited time offer, so unfortunately, we cannot accept returns, refunds, or exchanges.
Tabs/caps not redeemed for Monster Gear items by December 1, 2019 will be forfeited and will not be returned to you or credited to any future promotions.
Any tabs/caps received after September 30th, 2019 and are not postmarked by September 30th, 2019 will be forfeited and will not be returned.